Q. - How much is shipping?
A. - Just enter your postcode or zipcode in at the shipping calculator and it will give you the exact cost for shipping to your area.
Q. - What are the pictures painted on? What is masonite? Can you spray'em on canvas?
A. - They are painted on 1/8 inch hardwood masonite board (like peg board w/ out the holes)...and no I can't spray on canvas, I'm an artist and canvas is not my medium.
Q. - Can I get custom colors to match my home and what colors are available? How do I request my custom colors?
A. - Yes, I'll spray custom colors for you @ no extra charge. You can get pretty much any colors that are available in a spray can. Just leave a note w/ your PayPal payment of what colors you want. If you're sending check or money order, send a note w/ your payment.
Q. - What are the measurements of the paintings?
A. - This painting is exactly 20 inches by 30 inches.
Q. - Do they come ready to hang? How do I hang them? Are they framed?
A. - No they don't come ready to hang. There are many ways to hang them. I think the best way is to purchase 1/8" clear mirror hangers, one for each corner of the picture. You can find these at any hardware store, and Walmart has them. They're very inexpensive and look nice and do the job perfectly. No they are not framed, in fact I think they look better not framed.
Q. - Can I combine shipping if I order more than one?
A. - Yes, I will ship your pictures together as long as they are purchased within the time that I'll be sending out your first pictures, and I can give you $8 off of shipping for each additional picture. If I'm in a good mood, I'll give you $10 off.
Q. - How long until I get my pictures?
A. - I'm crankin'em out as fast as I possibly can. I truly try to get them out to you within a week after you winning the auction, but during busy weeks, it can take up to 4-6 weeks. I will keep you informed via email.
Q. - Do you do custom work (e.g. pictures of my family or band)?
A. - Absolutely. Costs much more, usually in the range of two-hundred and fifty $. Let me know what you want and provide me w/ pictures and I'll come up w/ a mock up of the design, then post an auction for you.
Q. - Do you take suggestions?
A. - Yes, let me know what you'd like to see and if it's something I'm in to, chances are, I'll design one.
Q. - Are they really signed by the artist?
A. - They're signed by the artist, Iosua Tai Taeoalii, not the artist that it's the picture of.
Q. - What does the series mean, what are the other series?
A. - I paint a certain amount of each design and once I get to a certain number, I'll design another layout w/ the same subject, just different pictures. I don't know what the next design will be until I've reached the number I previously spoke about.
Q. - Can you ship to my country?
A. - I'll ship'em anywhere as long as you're aware that you'll be paying for the shipping.
Q. - Can you ship my pictures using a different method of shipping to save me money?
A. - No. The post office picks my orders up from me directly and it's too much of a pain to change things around. Sorry.
Q. - This is a gift for a friend, can you leave a special note for her?
A. - I usually will, but sometimes I get so busy, I forget to put in the note.
Q. - Can you give me a discount if I order more than one?
A. - If you're planning to buy 3 or more, I'll give you $10 off of the pix that are listed $79 or more, but for the pictures that are on auction w/ opening bid price of $24.99, I can't give a discount for. The opening bid price is the discount, so you're best off trying to win the auction. So if you want the discount on $79 or more pix, just email me and I'll set up an auction for you w/ the discounted rates, to bypass bidding, etc.
Q. - Why haven't you responded to my emails?
A. - I respond to every single email that I get within 2-3 days. Check your junkmail or spam mail. My emails sometimes end up there.
Q. - What payment methods do you accept?
A. - I prefer PayPal, but you can send a check or money order.
Q. - Just checking the status of my paintings?
A. - About 35% of my time is spent on answering these kind of emails. That's 35% of my time that I'm not painting. Which makes the status of your pictures pushed back even further. You will receive your pictures. I send them in order that they are purchased. I also purchase online and know what it's like to be waiting for a purchase, so I sympathize, but please understand that art takes time. I email you when I receive your payment and when your pictures have been shipped w/ the tracking #.