We will look at returns on a case by case basis. We always package and ship every item to the best of our abilities! We recommend insurance on all breakables! If your item breaks and is not insured, it will NOT be refunded. If insured, you will get your refund from the Post Office on your end, because you have the item. We will give you the insurance infomation you will need. If you feel an item has been misdescribed, please contact us. Thank you! The Barbers