If an item is defective, we’ll pickup the item & exchange it at no additional cost. You must contact us within 7 days of delivery. The item will be accepted for return if it’s in the original box with all materials. If the item is NOT in its original condition we will not accept it. The following products are VOID for refunds or exchanges, all TVs over 26”. If these products are defective please call us 914-378-1367 & we’ll arrange repair with a local service center.