WE CONSIDER OUR CUSTOMERS TO BE PART OF OUR FAMILY. Your complete satisfaction is of utmost importance to us at The Carpenter's Loft. We will gladly exchange any defective item or grant you a full refund. If for any reason you are not 100% satisfied with any item, simply ship it back to us in the original packing and we will refund item cost plus original shipping charge. We appreciate your business and it is our hope to see you back soon. May God Bless You!!!