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| SHIPPING (48 Contiguous United States Only) |
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Furniture Creations has teamed up with Greyhound Package Express, a division of Greyhound bus lines, for the shipment of our home furnishings. GPX Package Express allows us to pass along maximum savings for our customers in addition to providing one of the safest, most efficient ways to ship awkwardly large (and heavy!) packages.
With GPX Package Express, you must pick up your package at one of GPX's 1,000+ locations across the 48 contiguous United States. Shipping generally takes 10 to 15 business days. Click the link below to find out where your nearest GPX package express location is:
CLICK HERE FOR PICKUP LOCATIONS
Phoenix, AZ Customers: We can deliver your entire order anywhere in the Phoenix metropolitan area for FREE, with few exceptions - please contact us for details at sales@furniturecreations.com. This does not include set up. If this service is desired, please contact us to receive a quote based on the items you require set up.
Pickup / Will Call: We offer limited Will Call services for local customers who wish to pick up their items. This is a free service.
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| SALES TAX |
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Sales tax of 8.1% is charged on items picked up at our Tempe, AZ location and for items delivered / shipped to any location within the state of Arizona.
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| CONDITION / REPLACEMENT |
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All of our products are guaranteed new in original condition upon arrival. This warranty covers against defects unrelated to shipping / handling damage. We can provide replacements of defective or damaged parts in most cases if reported within 3 days of receiving the item. If you are missing parts in your order, please let us know within the 3 days of the receipt date, and we will provide replacement parts for you, free of charge
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| MONEY BACK GUARANTEE - 30 DAY RETURN POLICY |
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Furniture Creations will gladly refund your original purchase price, less all shipping costs, provided you make arrangements to have your merchandise returned to us within 30 days of confirmed delivery / pickup date. All returns are subject to round trip shipping charges. If your item was shipped "Free Shipping," we will charge our "actual" outbound shipping charges. All returns for any reason are subject to a 15% restocking fee. You must first contact Furniture Creations to obtain an RMA case number so we may authorize the return. You are responsible for making all arrangements associated with the return of your merchandise and items must be received back at our warehouse in their original, undamaged condition. Any damages that may occur to your items during return shipping will be deducted from your refund, so please be sure to repackage your items safely and securely. Please do not forget to first obtain an RMA number prior to shipping your item back to Furniture Creations.
It's our easy, worry-free guarantee! |
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| PAYMENTS |
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PLEASE BE SURE TO INCLUDE THE GPX FACILITY YOU WILL BE PICKING UP FROM SO WE KNOW WHERE TO SHIP YOUR ITEMS TO. IN ADDITION, PLEASE PROVIDE US WITH THE BEST CONTACT PHONE NUMBER SO THE FACILITY CAN CONTACT YOU ONCE THE PACKAGE ARRIVES AT THAT LOCATION.
Once you have sent payment to Furniture Creations (PayPal ID: sales@furniturecreations.com), we begin processing your order immediately. Please know that auctions won near or on the weekend may take slightly longer to process.
Payments must be received within seven days of auction end / store sale.
Furniture Creations accepts many forms of payment for your convenience:
- VISA, MC, DISCOVER, AMEX payments via PayPal or over the phone
- Cashier's Checks
- Money Orders
Sorry, no cash or personal checks will be accepted.
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| IMPORTANT! |
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1.) Please be sure to include the GPX facility you will be picking up from so we know where to ship your items to. In addition, please provide us with the best contact phone number so the facility can contact you once the package arrives at that location.
2.) Please be sure that your email address registered with eBay is valid. All email correspondence is sent to your eBay registered email address, so please be sure to check that it is correct.
3.) Check to make sure that your email account does not have spam filters blocking emails coming from eBay or from our email address, "sales@furniturecreations.com". |
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| DAMAGES / ISSUES |
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Although every effort is made to ship your merchandise as safely as possible, we recognize items do occasionally get damaged during transport. Our staff is well trained to offer assistance in the event of damages or other issues relating to your order. Damages, missing parts, or discrepancies must be reported within 3 days from the date that the item was received. We assume no responsibility for any problems reported after the 3-day period. Please report a damaged item via email.
Damages and other issues must be documented by email, since a written record is required. In addition, photo proof is required for any concealed damages that were not specified to the shipper upon receipt of the item. In the event concealed damage is discovered, please contact us in like manner and we may be able to just replace the part(s) for you or provide a partial refund.
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