Payment: PayPal payments are due within 3 days from date of purchase or mailed checks/money orders are due within 7 days. We accept most major credit cards (sorry, no American Express), please contact us first for an authorization form. If payment is not received within the time allowed, item will be re-listed and approperiate feedback will be left.
Shipping: Item will be shipped out within 7 business days of receiving cleared payment. Please note that we do not profit anything from the shipping charges and we share our shipping discounts with our customers. Non Freight items are shipped through FedEx and Freight items (over 150lbs.) are shipped through ESTES. The buyer has the option of free pick-up or local deliveries can be arranged for a charge of $25.00 Buyer will receive a confirmation e-mail once the item has been shipped with a tracking #. We provide insurance for all orders shipped through FedEx and ESTES so if something was damaged in transit, it is the customers responsibility to file a claim with the shipping company. WE CANNOT BE HELD RESPONSIBLE FOR ITEMS ONCE THEY HAVE BEEN SHIPPED!
Returns & Refunds: We take pride in offering a lifetime guarantee on our furniture and we will make it right with you if something goes wrong and it's our error. We offer refunds in the form of product exchange or merchandise credit. Sorry, no refunds will be given on custom orders. If a money back refund is given, only the purchase price will be credited back as the customer is responsible for all shipping costs.
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