"100% SATISFACTION GUARANTEE" If you're not completely satisfied with your purchase, we will accept any returns within 14 days of delivery for a full refund of the purchase price, less shipping. Buyer is responsible for cost to ship the item back. All merchandise must be returned to us in new condition and in it's original packaging. Please contact us first before sending merchandise back for further instructions. If damaged contact us within 3 days for further instructions for a replacement.