Guarantee: This item is 100% Satisfaction Guaranteed. If for any reason you are not satisfied with your purchase, please contact us via email immediately. Any claim must be received wthin 7 days of winning bidders receipt of item. We do not refund the shipping & handling charges in the event of a refused item, however we will in the event of a defective or damaged item. Return shipping is the buyers respondability. Please allow 48 hours for response to claims and 7 to 10 days to process.