All items have a 30 days 100% satisfaction guarantee. Exchange, or refund, on items if item is DEFECTIVE, or IS NOT AS DESCRIBED in listing. Media items such as: DVDs, CDs, Cassettes, VHS, and Books are exchange for same item only. LOST, OR DAMAGED, ITEMS WHILE IN SHIPPING, are only replaced, or refunded, if you purchased the postal insurance. Sorry, no refunds on postage.