Payment

PayPal: paypal@tefenet.com


Through PayPal we accept credit cards as well as PayPal payments.

Over the phone: 603-878-4047

Over the phone we can accept Visa, MasterCard, and Discover Monday-Friday, 9 to 5 EST.

Money Orders:
Tefenet, LLC
84 Upper Pratt Pond Road
New Ipswich, NH 03071

Shipping

• Use the Shipping Calculator to see actual shipping and handling.
• We will combine shipping for multiple items whenever possible.
• We ship only to the 48 contiguous United States.

Delivery

Orders are processed daily Monday - Friday. Items paid for by 3PM EST Mon - Fri typically ship the same day. Orders paid for after 3PM EST ship the next business day. Your order should arrive to you within 2 to 6 business days via UPS.

Returns

• 30-day money-back guarantee on most products.
• We cannot accept returns on chemicals.
• If you are not completely satisfied with your purchase, you may return any unopened, unused or defective product within 30 days of the invoice date.
• All returns require a return authorize number (RGA#). Contact Customer Service to request an RGA#. 603-878-4047
• The RGA# must appear on all returned packages.
• Return freight charges are your responsibility.

Feedback

100% customer satisfaction is our goal. If you are unsatisfied for any reason, please contact us via email or phone before leaving feedback.

Contact

Office Hours:
9 AM - 5 PM EST, Monday-Friday

Customer service:
ebay@tefenet.com

PayPal payments only:
paypal@tefenet.com

Phone:
603-878-4047