If you have received a defective product you must notify Tool Zone within 3 days. Tool Zone will only exchange defective products - NO REFUNDS! Please contact us for an RMA number. You must pay any shipping when returning the product. Any product shipped back without a RMA number will not be exchanged & shipped back to you at your expense. All items are covered by their respective manufacturer’s warranty. Due to special pricing and shipping we provide on EBay - ALL SALES ARE FINAL! Thank you!