All items must be authorized with an RA# and must be NEW and unused in the original packaging. Items may be returned within 14 days of purchase if above policy is applied. Buyer will be responsible for all return shipping costs. Shipping is NOT refundable. Once the product is inspected, we will send a refund with the same process as payment was made. 15% restocking charge may apply. Please contact us. Please remember customer satisfaction is our main goal. Check out our feedback.