There is a 25% restocking fee on merchandise returned for any reason other than a product defect or damage. No returns on special orders. A return authorization # must be requested within 7 days after your order has been received. Authorized returns must be shipped freight prepaid. Shipping charges are non-refundable. ITEMS MUST BE RETURNED IN THEIR ORIGINAL PACKAGING AND WITH THE ORIGINAL CONTENTS AS SHIPPED BY CAMBRO. USED ITEMS CANNOT BE RETURNED FOR ANY REASON OTHER THAN A PRODUCT DEFECT.