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Return Policy:
All sales are final. Absolutely no cash refunds. We may, however, accept returns on a case to case basis. You have 7 days from the date of receipt to return the item. Please email us for RMA number before returning the item. Please state the reason for the return. Once accepted, we will email you back an RMA number to stick outside the box. You are responsible for paying the freight in returning the item.
We will refuse returned item that has no RMA number. It will be shipped back to you at your own cost.
All returns must be in its original condition complete with all the packaging and accessories. Missing parts and accessories will be deducted plus a 15% restocking fee will be charged. Shipping freight is not refundable. You will then be issued a store credit (not cash refund) for the remaining amount.
Some of the items we sell require installation by a certified or a professional installer. Before asking for RMA, make it sure that the item is properly installed. We are not responsible for damages as a result of installation error.
Warranty:
Limited warranty is provided by Grandslam Stereo for a period of 90 days. Most items you buy in Ebay are provided by the seller, not the manufacturer.
Item Condition:
We sell brand new, used and refurbished (reconditioned) items. The condition of the item is mentioned is the description page.
Shipping:
The shipping fee is applicable only to the 48 contiguous USA States. We can ship to Alaska, Hawaii and Puerto Rico at our own discretion. Please email us with your zip code before buying so that we can provide you with a shipping quote. We would be able to ship to Canada on a per item basis.
Attention:Canada Buyers
As a Canadian buying from a US or international seller (the “exporter”), you are the “importer” of goods. Goods entering Canada will be inspected by the Canada Border Services Agency (CBSA) and assessed for applicable Customs duties, taxes and charges. It is the importer's responsibility to account for any duties and/or taxes, while ensuring compliance with Customs regulations in Canada.
Canada custom requires you to pay for customs fees, duties and brokerage as buyers for imported goods. Please read this link (Importing goods to Canada).
http://pages.ebay.ca/help/sellerguide/
shipping/importing.html
If you want an estimate on how you would be paying border fees, go to this site. http://www.myborderpro.com/2006/
Shipping Address:
1. We ship to confirmed shipping address. That address is the one indicated in your "paypal transaction detail page" marked as "Confirmed". Confirmed address is an address that has been reviewed by PayPal. Normally, your credit card billing address is a confirmed shipping address because that address is the same as the address on file with your credit card provider.
2. We can ship to unconfirmed address provided this shipping address is indicated in your paypal account.
Please do not send email (or adding a note in paypal check-out) requesting for an alternate address. If you wanted your order to be shipped in your place of work
or to other locations, then you can add this address to your paypal account.
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3. UPS does not deliver addresses to Military box. PO, APO or P.O. box addresses. If your confirmed address is a PO box, please update your shipping
address in paypal to include your street address and it should also be confirmed.
If there is no street address, we will ship your item via USPS.
4. We always strive to ship orders the same day or the next business day once it is paid in full. There are times when we delay shipment due to unforeseen event, but we try to ship your item as fast as we could. UPS ground delivery takes about 2 to 6 business days depending on location.
An adult signature is required on delivery for orders above $300. You or your representative must be available at the time of delivery. Your tracking number is automatically emailed to your paypal email address upon shipment.
Payment:
Please do not buy if you do not intend to pay. Payment is required after ordering. We appreciate your business and prompt payment. Please notify us by email if you can not pay within 3 days. If your order remains unpaid after 3 days, we have the option to sell your item.
Non-paying buyers will result to an "unpaid item dispute" and will be dealt with in accordance to eBay's Non-Paying Bidder Policy. This is an ebay requirement to recover the fees incurred in this transaction.
We accept paypal payments only. That means we do not accept credit cards payments by phone. We can accept money order on a case to case basis. You can pay using your credit card via Paypal. Paypal accepts all major credit cards, Visa, Mastercard, American Express, Discover. Paypal also accepts personal checks subject to clearing.
Sales Tax:
A 6% sales tax will be charged to shipments to Pennsylvania addresses. There is also additional 1% city tax for a total of 7%.
Product Descriptions and Images:
We are not responsible for typographic errors. We attempt to be as accurate as possible in posting product descriptions and specifications. We post descriptions and specifications provided by the manufacturer. If you need detailed and accurate specifications, we advise you to visit the manufacturer's websites before buying. If there is a discrepancy between specifications, the manufacturer's specification of that particular model shall prevail.
Sometimes we personally take pictures of the product, hence, some images might look differ on the actual product shipped.
Loss or Damage:
We make it sure that your item is packed carefully and nicely to withstand handling while in transit. Please inspect your package before accepting delivery. If your package is damaged or tampered, please notify the carrier immediately. All shipments are insured. We are not liable for any claims not reimbursed.
Feedback:
Please post a positive feedback. Do not leave a negative feedback without contacting us first. If you have issues with your item, please email us beforehand so that we can mutually resolve the situation. A positive feedback will be posted in return automatically.
Customer Support:
Your satisfaction is our goal. Please feel free to email us if you have any questions.
There are some instances where we can not check emails during weekends but we make it sure to answer all emails within 48 hours.
We kindly ask our customers to please read all store policies and specific product information before emailing questions.
PLEASE BID WITH CONFIDENCE |
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