Your satisfaction is important to us. If for some reason you are not satisfied, you may return it within 7 days of delivery of a shipment, you may return any item (except for charts, leaflets and patterns which are NOT returnable/non-refundable) which is UNOPENED that you have purchased from Valego Sales, for any reason, for a refund. Shipping charges are non-refundable. We cannot accept return of opened items, or any item that is not in its original condition, is damaged or has missing parts.