If you order the wrong product you may return it if is unopen, undamage and the package is in good condition. Contact cattyvet@hotmail.com to obtain an authoriation code. Only product with an authoriation code is accepted. All product must be returned within seven days of you receiving the product .You are responsible for insurance and the postage to return the product. Only items purchased in the store may be returned. Refunds are for product. Shipping is not refunded.