Who are you?
We are a family owned and operated business but have the knowledge, experience, and strength of the large corporations but without the large corporation hassle.
Where are you located?
Our business headquarters is located in N.J. .
Where are your warehouses located?
Our warehouses are located throughout the US.
Can I pick up my orders if I live near you?
Unfortunately we do not have our office in New Jersey or our warehouses set up to process in-person retail sales. Maybe in the future.
ABOUT OUR POLICIES
Do you charge Sales Tax?
Because our business is based in New Jersey we are required by law to collect NJ sales tax which is automatically added to all orders shipped to any address within the State of New Jersey.
How do you ship your orders?
Our orders are shipped either UPS, Fedex, or USPS which ever is determined by us to be the fastest and most efficient way of shipping it to your location from the specific warehouse that it was located at.
What are your Shipping/Handling charges?
On most items a flat shipping fee is charged as long as the shipping address is within the 48 continental US. .
What if I live in Hawaii or Alaska?
What if I live outside the US?
SHIPPING POLICY
When will my order ship?
Most orders will ship within 1-2 business days. Unfortunately sometimes there is a backorder on items from the manufactor which we have no control of. If there is a known backorder we will notify you as soon as possible and ask you if you want to wait for the item.
How willl I know when it is shipped?
All orders when shipped will have a tracking#. All customers will receive this tracking # by
e-mail.
Please note:When ordering please double check all of your personal information was entered correctly.. We can not be responsible for mistyped addresses. Also if you want to receive the e-mail tracking information from us please make sure that you can receive e-mail from us and that it is not sent to your spam or junk folder!
Your warehouse is located near me can I just pick it up there?
Unfortunately we do not have our office in New Jersey or our warehouses set up to process
in-person retail sales. Maybe in the future.
I live in New York why would my shipment come from California if you are located in New Jersey?
We mantain different inventories in the warehouses. What you order and what is in stock in the warehouses determines where it comes from. If you order multible items it would not be unusual for it to arrive in seperate packages on maybe different days. You would not pay any extra shipping charges for this.
I live in California will I get my shipment faster since I live near the warehouse?
Again we mantain different inventories in the warehouses. What you order and what is in stock in the warehouses determines where it comes from. If you order multible items it would not be unusual for it to arrive in seperate packages from different warehouses on maybe different days. You would not pay any extra shipping charges for this.
RETURN POLICY
What is your RETURN policy?
Please read our Return Policy thoroughly BEFORE purchase.
Are all items returnable?
MOST items are returnable. If there is any item listed that is not returnable it will be stated in the item description. Very few items are not returnable and mainly are Special Orders. .
Do you charge a restocking fee?
If you do not adhere to our return instructions there could be an automatic 25% restocking fee plus return freight charge.
What are your shipping/handling charges for exchanges?
Shipping charges are NOT refundable unless the merchandise was shipped in error. Orders can not be canceled after they have been shipped. Refused orders are subjected to an automatic 25% restocking fee plus return freight charge. Orders can not be cancelled or refused due to delay in shipping.
I received the wrong item. Do you pay for Return Shipping?
Yes if the merchandise was shipped in error. You will need to e-mail us at returns@FinsDepot.com for complete instructions.
Please Note: You Must package the item according to our instructions in the Return Policy. Failure to follow the instructions could result in us issuing only a partial credit or possibly refuse the return. Any items sent back to us without authorization will be refused no matter if it was the wrong item or not! Again you Must e-mail returns@FinsDepot.com FIRST!
My order arrived damaged. How do I get a refund or replacement?
Please Note: You Must package the item according to our instructions in the Return Policy. Failure to follow the instructions could result in us issuing only a partial credit or possibly refuse the return. Any items sent back to us without authorization will be refused no matter if it was damaged or not! Again you Must e-mail returns@FinsDepot.com FIRST!
My order arrived incomplete. How do I get a replacement?
I have my Return Authorization Number, now where do I send the package?
Being we maintain different warehouse inventories the item will be sent to the warehouse where it was shipped from. When you are given a RA# we will supply you with the return address information. If you are returning multible items each item might need a different RA# and might have to be shipped to different locations. Again we will notify you with the RA# when it's given to you. Just e-mail us returns@FinsDepot.com for the information needed to return item.
WE ARE DETERMINED TO MAKE YOUR PURCHASE AN HAPPY AND FAST TRANSACTION. WE WILL MAKE EVERY EFFORT POSSIBLE TO INSURE YOUR COMPLETE SATISFACTION!!

BUY WITH CONFIDENCE!!!
www.FinsDepot.com
Where Customer Service and Taking Care Of Your Fish Is Our Top Priority!