Terms & Condition
By bidding on any auctions from Here in the Office, you (the customer/ebayer) are 100% agreeing to the terms and conditions listed below. Please fully read before bidding. No exceptions once you have placed a bid on our auctions.
Restocking Fee
All sales are final.
A 15% restocking fee of the item price will be applied to all returns issued for a refund. No exceptions. Those exchanging products due to defective items or mishaps will not be subject to the restocking fee.
Shipping and Handling Charges
Shipping and Handling charges are Non-refundable.
The ONLY time that shipping and handling charges will be refunded is if you are accidentally shipped an incorrect product and no longer want the product you ordered due to time constraints. Otherwise, there are no exceptions as the shipping and handling charges will have been applied. Please keep in mind that you are agreeing to this by bidding on this auction.
Warranty
We stand behind every item that we sell and will do everything possible to ensure that you're 100% satisfied. Some products we carry offer manufacturers warranty in which the customer is responsible for contacting the manufacturer for a replacement. If you have a problem with your product within 3 days of receipt of merchandise, please contact us immediately.
If you receive your package and find that it is defective, we will gladly replace the product for you, even if the auction states, "Sales are Final". Please keep in mind this is ONLY if the unit received is defective. We'll be happy to facilitate a replacement for you once we receive the product back in our warehouse. The time frame for which to report the defective item is 3 days, after which we will no longer accept the return. |
- Please e-mail us for an RMA # ( Return Merchandise Authorization # ) before sending the defective unit. Packages without an RMA # will be rejected and we will not responsible for any lost.
- For returned defective item (which is very rare), we will test and replace it within 7 days. Buyer is responsible for the postage when returning the item to us, and we are responsible for the postage for mailing a new item to you. S&H fee is non-refundable. If the product is tested to be NOT defective, Buyer is responsible to pay for both way shipping and we will only waive the service fee.
- Shipping and handling charges do not reflect actual postage. There are many fee's associated with selling on-line auctions and they are added into the "Handling" portion of shipping and handling. Please agree with the S&H charge before placing bids.
Shipments Damaged by Carrier
If you receive your package and the inner contents are damaged, please contact us immediately. If possible, we highly recommend that you take a picture of the damaged box and items. We will then use your photos and descriptions to file a damage claim with the carrier. Once the claim is complete and the carrier issues us a refund check, we will then send the replacement product to you. Please keep in mind that this process may take anywhere from 7-14 business days. We will only supply an exchange when there is a damage claim, NO REFUNDS will be issued. Sorry.
Local Pick-ups
We currently do not provide any local pickups.
Alaska, Hawaii, Puerto Rico, US Protectorates/Territories
As of right now we are not servicing the following States and Territories.
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