Pet Promenade wants you to be pleased with your purchase. We offer a money back guarantee for unopened items returned to us within 14 days of purchase. The item(s) should be in their original packaging. Please contact us at customercare@petpromenade.com or 1-866-501-4110 for complete instructions on how to obtain a return merchandise authorization number and where to send the item. Shipping of returned items is the buyer's responsibility and must be shipped pre-paid. |